Welcome to Self Care Shop! We understand that sometimes a product may not be quite what you expected, and we’re here to help.
30-Day Money-Back Guarantee
If you’re not completely satisfied with your purchase, you have 30 days from the date of delivery to return the item(s) for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Refund
- Contact our Customer Support Team within 30 days of receiving your order using our Contact Us page.
- Provide your order number and details about the product you want to return.
- Our team will guide you through the return process and provide you with a return shipping address.
Return Shipping Costs
Please note that customers are responsible for the cost of return shipping unless the product received is defective or incorrect. We recommend using a trackable shipping service to ensure that your return is received.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.
Exchanges
We currently do not offer exchanges. If you need a different product, please initiate a return and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
Cancellations
If you need to cancel your order, please contact us within 24 hours of placing the order. Once the order is shipped, it cannot be canceled.
Policy Updates
We reserve the right to update or modify this Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting to the website.
If you have any questions about our Refunds Policy, please contact us. We’re here to assist you on your self-care journey!